UK Travel group needed to consolidate 4 franchise businesses to drive efficiency and improve operational flexibility
The businesses could not consolidate fully due to franchise commitments but needed to leverage size and experience within the constraints of that model
Each franchise operated independent boards and served different regional markets bringing conflicting priorities and local agendas.
Response
Appointed as Programme Director
Worked with Exec teams across each Operating Company to secure buy in and funding to a single range of initiatives
Mobilised 15 projects with executive steering committees across each Operating Company
Sourced internal, consulting and interim project resources to support major initiatives across
Lean Engineering
Customer Service
Procurement
Security
Established the go-forward team to deliver a sustained efficiency programme once consulting teams rolled off
Results
£10M in year benefits
New collaborative way of working across OpCo’s adopted for subsequent range of commercial initiatives
