Our Services

Strategy can mean many things – but it boils down to having a plan to achieve a long-term goal.  The challenge is in defining the right goals before working out your roadmap. CARNOY works with senior teams, to ensure the building blocks are in place for good strategic planning and importantly, achieving absolute commitment from the team to a single set of strategic goals.

•  Strategic Planning – co-ordinating the step-by-step process to develop strategic options and working with senior teams to drive commitment
•  Operating Model development – defining the target shape of a business operating environment
•  Programme Definition – shaping the interventions, projects, and investments to take the strategy into the execution phase
•  Measurement – building a disciplined framework of communications, KPIs, and scorecards to align organisations to strategy

CARNOY believe bridging the gap between intent and execution lies at the heart of good Business Transformation.  Creating the right teams, mobilising the organisation and achieving early deliverables in complex programmes of work.

• Programme Management – formal programme leadership, governance and structured execution suitable for large complex programmes of work, typically managing multiple projects, release trains or functional initiatives
• Agile Implementation – applying Agile disciplines and culture within organisations, typically reaching far wider than traditional change and IT teams and applying new thinking from ‘Exec office’ to ‘coal face’ teams
• Change Management – applying structured planning, communications and project control disciplines focused on the people side of transformation
• Process Improvement – applying techniques from Lean management, Six Sigma and Business Re-engineering to drive efficiency or redesign ways of delivering products and services to the end consumer

Customers lie at the heart of every successful business. The modern consumer is seeing more change in a year than previous generations would have seen in decades. We firmly believe that getting to the heart of what customers want can provide the clarity and focus to drive innovation.

• Customer Analytics – gaining insights into behaviour, motivation, and values
• Customer Proposition – turning insights into marketable products and services
• Brand Development –  getting to the heart of a brand’s values and how this presents to the marketplace
• Customer Experience – turning the brand promise into positive experiences

Excellent people are fundamental in delivering against a strategy and driving the entire business forward. CARNOY believes that time spent on getting the people's side of a business right will reap benefits for years to come.

• Leadership and Management Development – getting the best out of the key influencers and developing talent 
• Organisation Design – aligning teams to strategic goals and breaking down boundaries
• Culture Change – getting to the heart of an organisation’s values, aligning them with the brand, and driving behavioural change 
• Coaching – providing one on one formal coaching for key members of staff through to developing mentoring programmes which build strength and depth across the organisation